Evidence-first drafts
Index your help documentation and support policy, then draft answers that cite the exact source behind every claim.
Streaming playgroundStructured JSONAny provider
Private beta · Support resolution
Support answers that cite their sources.
Sentinel drafts evidence-grounded support answers from your documentation and policies — every claim tied to its source, every answer reviewed before it reaches a customer.
Grounded draftsHuman review by defaultPrivate deploymentNo autonomous sending
Grounded & cited
Every claim traced to source · 4 citations
6
LLM providers wired in
Hybrid
vector + full-text RAG
100%
drafts carry citations
Self-host
single Docker node
Bring the model and data stack you already useOpenAIAnthropicGeminiGroqMistralOpenRouterPDF · MarkdownPostgreSQL + pgvector
How it answers
Grounded support answers, not confident guesses.
A support copilot that drafts from your documentation, escalates when evidence is thin, and never sends anything a human has not approved.
Now in design-partner validation with a small number of support teams.
Refuses to invent
When evidence is absent or conflicting, the copilot escalates with the question, draft, sources, and context.
Your knowledge, in place
Point it at your documentation and policies. No retraining, no prompt engineering, no shared data.
Reviewed, not autonomous
Every answer can pass through a reviewer before it reaches a customer. No silent sending.
Connects to your stack
Exchange tickets and drafts through the support-case API and real MCP connectors. Sentinel stays private in your environment.
Measured outcome
See resolution, escalation, correction, and latency from real outcomes. Cost per resolved request is on the Phase 9 roadmap.
The review loop
Every draft is evidence, not a final answer.
Drafts carry inspectable citations. A reviewer corrects, escalates, or approves — and every failure is captured so the next answer gets better.
Every claim traced to the source document
Escalate when evidence is absent or conflicting
Inspect the retrieval, tool calls, and decisions behind each draft
Measured outcomes
See what actually resolves requests.
Resolution, escalation, correction, and latency per request — reported from real outcomes, not invented quality scores. Per-resolution cost lands with the evaluation set.
Real
outcomes only
2
correction paths
1
reviewer gate
From evaluation to rollout
Index, draft, review, measure.
The same workflow runs an offline evaluation of historical tickets, then becomes an observable, API-driven rollout.
Index
Import a real support-knowledge corpus and set the escalation boundary.
Draft
A grounded draft with inspectable source evidence, ready for review.
Review
A reviewer corrects, escalates, or approves — every failure is captured.
Measure
Resolution, escalation, correction, and latency — with per-resolution cost in progress.
Built for support
The support work that repeats.
For the high-volume how-to and configuration questions that consume your team, one dependable review loop.
High-volume how-to tickets
The same configuration moves from an offline evaluation to an observable, API-driven rollout.
Trusted documentation
One interface over policies, procedures, and systems — with every answer tied to its source.
Escalation that stays human
Missing evidence and provider failures reach a person with the full picture, not a blank handoff.
Private by default
Your tickets. Your knowledge. Your environment.
Sentinel keeps your support corpus, drafts, and review trail scoped to your organization — and runs in your environment when you need it.
Private betaOrg isolationSelf-hosted path
Encrypted secret vault
Provider credentials stay write-only in the product UI.
Organization isolation
Knowledge, drafts, and review trails stay scoped to your organization.
No autonomous sending
Answers pass a reviewer before they reach a customer. Nothing is sent on its own.
Self-hosted path
Run the documented single-node Docker deployment in your environment.
Grounded support answers. Reviewed before they ship.
Sentinel is onboarding a small cohort of design-partner teams to resolve repetitive support tickets with evidence-backed drafts. Apply to be one of them.
A fixed-scope design-partner sprint — not a self-serve free trial.